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Terms & Conditions

 




Contact by phone: (UTC +2) summertime
                              (UTC +1) Wintertime

Monday to Saturday:       16:00 - 20:00
Sunday:     CLOSED

Mail:    newtech@righthere.nu

Outside calling hours you can reach us by mail, chat or leave an msg on our
answering machine. Sometimes during phone hours we can't be reached,
please try again later.
Most of the time we are outside testing

 



Unless told otherwise, all orders are paid in advance!

bank transfer:
                                 ING Bank: 
NL08 INGB 0667 1909 02
                     Righthere in Bergschenhoek
                       Iban: NL08 INGB 0667190902
Bic: INGBNL2A
                                  dont forget to mention your order nr!

 Bank Address:
IGN NV            
         PO Box 1800            
                                           1000BV Amsterdam - Netherlands             

PayPal:

account:   newtech@righthere.nu
( add an additional 4% paypal fee to your total order and mention your order nr.)

iDeal payments:
(only for customers in the Netherlands!)

Shipment methodes:

1st class - orders that fit into an bubble envelop and fits through your door or mailbox
(NO INSURANCE OR TRACKING!) Risk of loss is TOTALLY for the customer!!
even without us proving we posted it ! !


Orders above 50 euro will only be send with 2th class shipment due insurance reasons!

2th class - package posting for larger orders that NOT fit through a mailbox ! ! ! (Insured up to
500 euro and including Tracking). Need more insurance for high value orders?!
2th class can be insured up to 5500 euro, and cost a little more. 
Notify us before you make the payment and we change your invoice!!


For 1st class shipment we cannot give any prove that we shipped it since it goes into an
bubble envelope and directly posted here into a mailbox. Therefore you can not make use
of the right to ask us for any prove!
If you dont agree with this you have to chose 2th class shipment with tracking and insurance.
By chosing 1st class you are aware of our rules and regulations about this shipment option!

incase a 2th class shipment (with insurance) gets lost or damaged, then an investigation wil be
started. During the investigation we will NOT replace or refund the shipment. Only when the
investigation is over and the shipping company paid a claim to E-Store, then we will refund
or replace the lost or damaged shipment. this can take from 1 to 8 week maximum!

Products will be directly shipped out after receiving full payment!! If a payment is not received within
7 days your order will be automaticaly removed. This customer can not buy with our store anymore
unless he did cancel the order him / herself or notified us.

Orders will be shipped within 24 hours after receiving payment.
on a few (bussy) occasions it will be shipped in 48 hours maximum.
(Exceptions will expend this time!)
no shipments during the weekend. Monday is the next shipping date!


Payments from outside the netherlands have to be with us within 10 day's!.
After 10 days the order will be canceled automaticaly
We keep the right without further notice to refuse or remove any order!

If an order can not be shipped out within 7 days after recieving payment the customer will be notified!
In such a case E-store will update the "NEWS" page and the customer can read all
about any delays with shipments.


Only true shipping and packing/handling costs will be calculated

Products can be picked up (after receiving payment or cash payment) at our address in
Bergschenhoek. Only after making an appointment!
Pickup is not standard and is an excception and rare!


Shipments of goods is fully for the risk of the customer! Shipment of goods will happen by a way
we choose! All 2th class shipments are insured to 500 euro only and have a tracking code.
an extra insurance up to 5500 euro is available for high value orders but will cost more.
Please ask us if you want this extra insurance and we change the invoice!
per order we charge +/- 2.00 euro for handling costs
(collecting, administration, packing material, delivery to postoffice, etc....)
handling price can vary due to the higher and lower rates of the U.S Dollar.
We will keep the same product prices but compensate with the handling costs.

2th class shipments also need to be signed for on delivery!


Products on sale, or sold with discounts, can not be returned or refunded ! !
Products specially build or designed for customers can not be send back or refunded.
This also means the single products used to build this product.

Our own manufactured products are tested before they leave the assembly floor.
They are designed for a special (FPV) purpose. Using them for a different purpose then FPV
related oprations will void your warranty or return for repairs or refund.
When used for different setups then the standard FPV setups or what we recommend,
the performance can drasticly decrease! This is NO reason to return the product and we
can not refund in any way..

IF a customer sends a product back for refund, we will test it first. If the product is

damaged by missuse or defect, there will be no claim on it.

A customer can return a product for full refund if the shipment is not opened or used
in any way within 14 days. If the product is out of its original packing how it was send,
you can not return it anymore for a refund. as described above, the return policy does
not apply on custom made products manufactured by us or to products that are not
"off the shelf" !!


For Dutch customers that use iDeal there will be a 1 euro fee for use with iDeal Payments.
When a order is canceled afterwards, this fee cannot be refunded!


Once the customer receives his shipment he can only return it for a refund when the shipment is
unopened and not used in any way. Products need to be tested within 1 week after purchase.
We do not take products back that are "older" then 1 week after delivery,
Even if the shipment is unopenend.


When an order is not in stock (by mistake), the customer will be contacted or get an automated email
about this and when the delivery of this product possibly take place! When possible, a partial delivery
can be made untill this product will be in stock again on request of the customer!


If an product can't be delivered anymore for any reason, then there will be no charge for this
item/products! If any payment is already made, the price for this item/product will be refunded
to the bank account it was received from, or a discount coupon will be provided for next orders.
The customer will be contacted and chose between those options!


When a product is ordered while on backorder, it will be shipped as soon as it is back in stock again.
if in any case this is taking longer than 2 months and the customer wants to cancel, we can not
refund the payment in cash but will give a discount coupon for it. For full cash refund the customer
has to cancel within 2 months time.

We do NOT give any warranty on helicopters, planes or electronics parts for helikopter!
Due to unproffesional use and/or adjustments to helikopters and planes motors, electronics,
battery and others can be easely damaged.
Almost all products are tested by our team before shipping out! In some cases there is warranty.
This will be discussed by us with the manufacturer directly.


When making an order from our webstore, we always take the prices from that moment.
This date and time will also be mentioned on your pro-forma invoice.
Prices can change due exchange rates or different prices from the manufacturers.


After updating the webstore, the customer can't rely on the old prices before the change.
Neither he/she can get any rights from this


E-store is not responsible for typographic errors. Information contained in advertisements
is neither confirmed or warranted


In case there are no delivery terms mentioned. E-store staff will decide about this issue in the
best interest of the customer and E-store!  This decission will be final! All prices mentioned
are including 21% VAT/TAX company's outside the Netherlands but within Europe, can buy
VAT / TAX free if they have a valid EU VAT registration number and can send us a copy!
Company's without a valid VAT / TAX number have to buy including VAT / TAX and can deduct
the VAT/TAX again with their VAT/TAX agency!!
residents outside EUROPE can buy without VAT / TAX. At the moment this is an automated
process but if it doesnt work, please contact us after your checkout and we will change your
invoice!! Otherwise you will be taxed as standard.


We take care for proper shipment and packing. The customer needs to check it when receiving
the shipment from the post office! If there is any damage then take this up directly with your
postman/office and take a note of this! The post office is responsible for proper delivery of
your shipment! Once signed for a shipment, E-Store can not held responsible for any hidden damage!
In case a shipment gets lost or is not received, then you have to claim it with your postoffice.
This is only for 2th class shipment (Package posting)!
Always show the (proforma) invoice and the value of the shipment.


Return shipments (for any reason) always need an RMA number given by E-Store.
Return shipments without RMA number will be refused and returned.
Return shipment costs are for the customer. Shipment costs between E-Store and manufacturer
are on the account of E-Store. In case of warranty, E-Store will ship back to the customer for free.
In case that the manufacturer can claim the defect was by mistake of the customer, then this customer
has to pay all shipment costs between him/her, E-Store and the manufacturer, including repair costs.
In such a case E-Store will contact the customer first how to proceed!

On some electronics there is NO return policy. This to the fact customers can easy swap the eletronics
and send us the defect part back for a refund. In such a case information will be provided on the
product page. Do read all text carefully!



Notice: The use and operation of some FPV products in Europe and other countries may require an
amateur/ham radio license, and some countries may forbid its use entirely. It is the responsibility
of the purchaser to ensure that the use of this product meets the requirements imposed by your
government’s rules and regulations for RF devices. Do not purchase this product if you are unsure
of the government requirements or are not able to comply with them.

 
E-store International cannot be held responsible for your actions if you purchase
and/or use this product in violation of your government's regulations.


 

 

 


 CopyRight E-Store International (2007 - 2017)
 

 

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