Contact by phone: (GMT +1)

Monday to Saturday:       16:00 - 20:00
Sunday:     CLOSED

Mail:    newtech@righthere.nu

Outside calling hours you can reach us by mail or leave an msg on our answering machine.
Sometimes during phone hours we can't be reached, please try again later.
Most of the time we are outside testing

Unless told otherwise, all orders are paid in advance!

bank transfer:
ING Bank:  66.71.90.902      to    Righthere in Rotterdam
Iban: NL08 INGB 0667190902
Bic: INGBNL2A
mention your order nr!

Bank Address: IGN NV
                                   PO Box 1800
                                                                    1000BV AMsterdam - Netherlands

PayPal:
account:   newtech@righthere.nu
( add an additional 4% paypal fee to your total order and mention your order nr.)

iDeal payments:
(only for customers in the Netherlands!)

Shipment methodes:
1st class - orders that fit into an bubble envelop and fits through your door or mailbox
(NO INSURANCE OR TRACKING!) Risk of loss is TOTALLY for the customer!!
2th class - package posting for larger orders that NOT fit through a mailbox ! ! ! (Insured up to 500 euro and including
Tracking). Need more insurance for high value orders?! 2th class can be insured up to 5500 euro,
and cost a little more.  Notify us before you make the payment and we change your invoice!!

Products will be directly shipped out after receiving full payment!! If a payment is not received within
7 days your order will be automaticaly removed. This customer can not buy with our store anymore
unless he did cancel the order him / herself or notified us.

Payments from outside the netherlands have to be with us within 10 day's!.
After 10 days the order will be canceled automaticaly
We keep the right without further notice to refuse or remove any order!

If an order can not be shipped out within 7 days after recieving payment the customer will be notified!
In such a case -Estore Rotterdam will update the "NEWS" page and the customer can read all
about any delays with shipments.

Only true shipping and packing/handling costs will be calculated

Products can be picked up (after receiving payment or cash payment) at our address in Rotterdam
Only after making an appointment! Pickup is not standard and is an excception!

Shipments of goods is fully for the risk of the customer! Shipment of goods will happen by a way
we choose! All 2th class shipments are insured to 500 euro only and have a tracking code.
an extra insurance up to 5500 euro is available for high value orders but will cost more.
Please ask us if you want this extra insurance and we change the invoice!
per order we charge 2.00 euro for handling costs
(collecting, administration, packing material, delivery to postoffice, etc....)
handling price can vary due to the higher and lower rates of the U.S Dollar.
We will keep the same prices but compensate with the handling costs.

2th class shipments also need to be signed for on delivery!

All products will remain our property untill payment is received in full!

For Dutch customers that use iDeal there will be a 1 euro fee for use with iDeal Payments.
When a order is canceled afterwards, this fee cannot be refunded!

When an order is not in stock (by mistake), the customer will be contacted or get an automated email
about this and when the delivery of this product possibly take place!
When possible, a partial delivery can be made untill this product will be in stock again on request of the customer!

If an product can't be delivered anymore for any reason, then there will be no charge for this item/products!
If any payment is already made, the price for this item/product will be refunded to the bank account it
was received from, or a discount coupon will be provided for next orders. The customer will be
contacted and chose between those options!

We do NOT give any warranty on helicopters, planes or electronics parts! Due to unproffesional use and/or
adjustments to helikopters and planes motors, electronics, battery and others can be easely damaged.
Almost all products are tested by our team before shipping out! In some cases there is warranty.
This will be discussed by us with the manufacturer directly.

We take care for proper shipment and packing. The customer needs to check it when receiving the
shipment from the post office. If there is any damage then take this up directly with your postman/office
and take note of this. The postoffice is responsible for proper delivery of your shipment! Once you signed
for the delivery, Estore Rotterdam can not be held responsible for any hidden damage.

When making an order from our webstore, we always take the prices from that moment. This date and time
will also be mentioned on your pro-forma invoice. Prices can change due exchange rates or different prices
from the manufacturers.

After updating the webstore, the customer can't rely on the old prices before the change.
Neither he/she can get any rights from this

E-store Rotterdam is not responsible for typographic errors. Information contained in advertisements
is neither confirmed or warranted

In case where there are no delivery terms mentioned. Estore staff will decide about this issue in the best interest
of the customer and Estore!  This decission will be final! All prices mentioned are including 19% VAT/TAX
company's outside the Netherlands but within Europe, can buy VAT / TAX free if they have a valid
EU VAT registration number and can send us a copy! Company's without a valid VAT / TAX number
have to buy including VAT / TAX and can deduct the VAT/TAX again with their VAT/TAX agency!!
residents outside EUROPE can buy without VAT / TAX. please mention this on your checkout and we
will change your invoice!! Otherwise you will be taxed as standard.

We take care for proper shipment and packing. The customer needs to check it when receiving the shipment from
the post office! If there is any damage then take this up directly with your postman/office and take a note of this! The
post office is responsible for proper delivery of your shipment! In case a shipment gets lost or is not received, then you
have to claim it with your postoffice. This is only for 2th class shipment (Package posting)!
Always show the (proforma) invoice and the value of the shipment.

Return shipments (for any reason) always need an RMA number given by E-Store.
Return shipments without RMA number will be refused and returned.

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Note: For some products we sell you need a radio Licence to use this hardware.
Byuing and using those products are totally at own risk
and E-store Rotterdam can not held responsible
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Notice: The use and operation of some FPV products in Europe and other countries may require an
amateur/ham radio license, and some countries may forbid its use entirely. It is the responsibility
of the purchaser to ensure that the use of this product meets the requirements imposed by your
government’s rules and regulations for RF devices. Do not purchase this product if you are unsure
of the government requirements or are not able to comply with them.

  E-store Rotterdam cannot be held responsible for your actions if you purchase
and/or use this product in violation of your government's regulations.